Terms and Conditions: Residential Plan

SERVICE LINE REPAIR PLAN: KEY TERMS AND CONDITIONS

In the event of a service leak, customers are responsible for notifying the Southington Water Department at (860) 628-5593, Monday through Friday, from 8:30 A.M. to 4:30 P.M. After hours, customers are to call (860) 621-2429 to report a service leak.

A. The Plan
Includes all parts, material and labor required to repair or replace leaking water service lines. For customers who have outside meter pits, coverage includes the repair or replacement of leaking or non functioning meter pit valves. The Southington Water Department (SWD) or its agent will determine whether to repair or replace any covered parts. Repair or replacement includes excavation, as required, in the area of repair or replacement. Also includes the cost of water service shut off/turn on by SWD and the restoration of paving and soil (including filling, loaming and seeding) in areas disturbed by excavation of up to $10,000.00 annually and per incident.

In the event of a service leak, customers are responsible for notifying the Southington Water Department at (860) 628-5593, Monday through Friday, from 8:30 A.M. to 4:30 P.M. After hours, customers are to call (860) 621-2429 to report a service leak.

Please be advised that if there is a service leak on a customer’s property which causes a slippery or hazardous condition, as determined by the Southington Water Department or one of its agents, on the customer’s property, any other property or any public street, the customer is solely responsible for making such premises safe and the Southington Water Department shall not be liable for any damage caused by such slippery or hazardous condition.

The Southington Water Department or its agents will promptly respond to requests for service and in most cases, the Southington Water Department will dispatch repair crews within twenty-four (24) hours of receiving a call for service. However, customers should be advised that response times will vary based on several factors, including, but not limited to, weather conditions, workload, and staffing levels. As discussed in this Section A, the Southington Water Department reserves the right to delay service to a customer’s property if the Southington Water Department determines that there are unsafe working conditions on the property and the Southington Water Department will only provide services when the customer eliminates the unsafe working conditions.

B. Exclustions: What is NOT Covered
The Plan does not include: repairs or any work specifically and solely for the purpose of increasing water pressure or flow to the premises and any repair or replacement work not specifically identified as covered in Section A above. Items such as pressure reducing valves, booster pumps, stop and waste valves, lawn and/or fire sprinkler systems are not included in the Plan. The Plan does not include: repair of any leaks inside the premises, such as the customer shut off (cellar) valve; preexisting damages; new service installations; relocation or alteration of existing water service lines; and repairs and/or replacement of parts damaged directly or indirectly as a result of a customer or any other party working or excavating on the customer’s property or in the vicinity of the water service line or its associated parts.

  • The Plan does not include repair or replacement related to improperly installed pipes and appurtenances and any damage caused by the freezing or thawing of service lines.
  • The Plan does not include the repair or replacement of water lines that are in a wetlands area or that run under a body of water such as a lake, river, stream, pond or ocean. The Plan also does not include the repair or replacement of the portion of a service line that runs under any structure that obstructs the ability to excavate and repair the service line, including, but not limited to, a deck, pavers, concrete floor or patio, retaining wall, etc.
  • The Plan does not cover damages caused by a “force majeure” such as an earthquake, hurricane, volcanic eruption, flooding, main break, landslide, natural disaster, civil disobedience, riot or war.

C. Plan Eligibility
You must own or have a written legal responsibility and authority to provide repairs for the water service line (and associated parts) to a residential dwelling served by SWD. You must own the property traversed by the water service line, or you must show proof of a valid Right of Access that permits access for the repair and/or replacement of the water service line if it crosses any intervening property. Service line can be no greater than 2" in diameter, must conform to the design standards of SWD Rules and Regulations and cannot be installed under concrete slabs, decks, patios, pools or other structures that would prevent reasonable access for repair purposes. SWD reserves the right to deny plan coverage for any reason. Separate Plan coverage is required for each additional service connection and/or service line(s) at a premise. Plans are not transferable.

D. Enrollment
Charges will be added to your quarterly water bill. Your plan begins within 30 days after your service line has been
approved. Applicant will be notified of their start date by letter. Any partial payments towards your water bill will be applied first to the line protection plan. SWD reserves the right to make an on-site inspection of your service line and associated parts to ensure they are in proper operating condition before accepting any responsibility under the Plan.

E. Cancellation/Termination
After initial one year commitment, you may cancel this repair plan at any time by notifying SWD in writing at 605 West Queen Street, PO Box 111, Southington, CT 06489 or by calling 860-628-5593. Customers are not eligible for any refund upon cancellation. Cancellation becomes effective at the end of the billing cycle. The Line Protection Plan will automatically cancel upon
transfer or sale of the property. SWD may also terminate this repair plan for non-payment of the fee and reserves the right to terminate this repair plan if SWD determines that:

  1. The service line or its associated parts do not conform to the standards listed in the Rules and Regulations of SWWD.
  2. There are unsafe working conditions at the site that the property owner or person responsible for the service line refuses to correct.
  3. The property owner or person responsible for service line does not allow or permit the servicing or replacement of any parts necessary to maintain the parts covered.

The Southington Water Department also reserves the right to discontinue the Plan or any other plans at the end of their existing terms.

F. Limitations
SWD will not be held liable for any incidental or consequential damages, including water damage caused by leaks. SWD will also not be held liable for any damages caused to you or your property unless such damage is the direct result of negligence of SWD or its agents.

All work in relation to the Plan must be performed by the Southington Water Department, an agent of the Southington Water Department or a contractor authorized by the Southington Water Department to provide repair or replacement work. The Plan will not pay for any labor, parts or costs for repair or replacement of any covered items performed by any unauthorized parties or any water damage caused by leaks. All repair work completed under this plan is guaranteed for a period of one (1) year for failures or defects in material or workmanship.

G. Renewals
Charges will be added to your quarterly water bill, one-fourth (¼th) of the annual fee for The Line Protection Plan. To cancel your plan,please call us at 860-628-5593. SWD reserves the right to change the items covered or the price of the repair plan without prior notice.