Service Line Information

The Southington Water Department understands that you may have questions about your water service line and the materials used to deliver safe, clean drinking water to your home or property. We are committed to providing clear information and assistance to ensure your confidence in the water you receive.

Contact Us for Service Line Inquiries

If you have any questions regarding your water service line, our team is here to help. You can contact our department for detailed information about your service line materials where our knowledgeable staff will provide you with historic and material information about your service line that connects your property to our water system. Your online request can be made at: servicelinerequest@southingtonwater.org or by calling 860-628-5593.

Scheduling an On-Site Inspection

For added peace of mind, you can schedule an on-site inspection of your service line by one of our qualified water department staff members. During the inspection, our team will verify the materials used in your service line and provide guidance on any necessary actions you may need to take. Your online request can be made here at servicelinerequest@southingtonwater.org or by calling 860-628-5593.

Our Commitment to Non-Lead Water Sources

Since July 1, 1947, Southington Water Works has enforced strict regulations that ban the use of lead-bearing materials in our water service lines. We require only approved, non-lead materials such as copper, brass, and cement-lined galvanized pipes. This commitment ensures that the water feeding your home comes from a safe, non-lead source.

Understanding Ownership of the Service Line

It’s important to understand that Southington Water Department owns and maintains the service line up to the curb stop. The curb stop is a valve that separates the water main from your property’s service line, usually located near the property line. The portion of the service line that runs from the curb stop into your home or building is owned by the property owner. As a result, you, as the property owner, are responsible for any repairs, maintenance, or replacement of the service line from the curb stop to your property.

Financial Assistance Programs

We recognize that repairing or replacing a service line can be a financial burden for some property owners. To assist in these efforts, Southington Water Department is actively working on establishing financial assistance programs. These programs are aimed at providing low-interest loans to help property owners correct or replace their service lines when necessary. Our goal is to make the process as manageable as possible for our customers, ensuring access to safe, reliable drinking water for all.

Our Continued Efforts

Southington Water Works is dedicated to ensuring that our water distribution system is safe and reliable. We continue to review and update our records, actively replacing any outdated or problematic materials, including galvanized pipes and lead goosenecks, to meet regulatory standards and safeguard the quality of our water supply.

For any further assistance, or to request your tap card information, schedule an inspection, or inquire about our financial assistance programs, please don't hesitate to contact our office. We are here to ensure that you have all the information you need regarding your water service line.

Contact Information:
Phone: 860-628-5593
Email: servicelinerequest@southingtonwater.org